Terms of Sale
General information
You pay for a subscription that allows you to activate AdGuard DNS, a service available at https://adguard-dns.io/. The order process is handled by the online reseller, Paddle.com. Paddle handles all customer service inquiries and refunds.
To test Private AdGuard DNS, you can try the free Starter plan. For more monthly requests, devices, and servers, you need to purchase a monthly or yearly subscription: Personal, Team, or Enterprise. Once you purchase a subscription, it is automatically linked to your AdGuard account.
Payment options
Payment options depend on your location and may include any of the following:
Credit card
Apple Pay
PayPal
Google Pay
Refund policy
We offer our customers the opportunity to receive a 100% refund of the money spent on AdGuard DNS yearly subscriptions purchased from https://adguard-dns.io/. For subscriptions purchased elsewhere, please check the refund policy of that particular reseller.
Important: Monthly subscriptions are non-refundable. Yearly subscriptions come with a 30-day money-back guarantee. All refund requests made within 30 days of the purchase of a yearly subscription will be honored.
The refunded subscription will be blocked once the refund is issued. Refund requests submitted after 30 days of purchase will be reviewed on an individual basis and the decision to issue a refund rests with AdGuard Software Ltd. We do not issue partial refunds for subscription upgrades and renewals. Each case of partial refund request will be discussed separately between you and support and will only be satisfied by mutual agreement.
How to request a refund
To get a refund for a subscription purchased on the official website, you need to contact the support team: support@adguard.com.
Processing time depends on your payment method and usually takes up to 5–10 business days.
Notification of auto-payment terms and conditions
If you have not turned off the auto-renewal feature, the funds will be automatically withdrawn from your account and the AdGuard DNS subscription will be renewed or extended. If you disable auto-renewal before your AdGuard DNS subscription expires, you will receive a notification at the email address you provided during the initial purchase with complete information about the renewal terms. You will also be notified in advance if the price of the AdGuard DNS subscription increases.
Canceling auto-renewal
You can cancel automatic renewal at any time at no additional cost. To do this, go to account settings in the dashboard or to your AdGuard account to which the AdGuard DNS subscription is linked. Your paid subscription will still be valid, but you will need to manually renew it when it expires.
Coupons and special offers
When a subscription purchased with a promo code or discount expires, the payment for the subscription renewal will be charged at full price. Information about price changes will be sent to the email address used to purchase the subscription.
Merchant information
ADGUARD SOFTWARE LIMITED is a company registered in Klimentos 41-43, KLIMENTOS TOWER, Flat/Office 25, 1061, Nicosia, Cyprus